Shipping Information:

99% of our orders are shipped same or next day. Orders are shipped by UPS. If you need expedited service, please email us and we shall do the needful and make it happen.

Delivery Inspection & Refusal: Please inspect your delivery thoroughly before signing any acceptance documents. Should your order appear damaged upon delivery, you can refuse it. You must call our service team immediately to expedite a resolution. Delivery refusals for reasons other than freight damage will subject the customer to restocking fees and return freight charges. Customers who delay delivery for motor freight items will be subject to daily storage fees by the freight company.

Cancellation Policy: Please call us at 800-420-6563 with your cancellation or change information. Because cancellations and changes are time-sensitive, please call us as soon as possible to alert us to the situation. A member of our Service Team will send you an email confirming your cancelled order. Please allow us sufficient time to check with our suppliers, distributors and factories to see if the order is able to be cancelled—shipments in transit qualify as non-cancellable.

Return Policy: Please call 800-420-6563 to enter a Return Request. Processing Return Requests may take up to 15 business days. You'll be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned, will be emailed to the address you gave us when you placed your order. RGA numbers must accompany your return for credit to be issued. Products eligible for return must be in original packaging with all accessories, parts and pamphlets included. Products cannot have been installed and products, as well as the original box, must be in resalable condition. Please pack to insure safe delivery.

Restocking Fees: Please note that standard returns are subject to a 20% restocking fee, as well as associated freight costs. This includes reimbursement for freight charges incurred as part of any free shipping policy, as well as return freight back to the designated warehouse. Orders that are refused (for reasons other than damage, defect or vendor error) after shipping has been processed will also be subject to a 20% restocking fee and any freight charges incurred, round-trip. Customers may also be billed for any re-delivery fees incurred as a result of missed delivery appointments. Returns due to defect, damage or vendor error have no restocking fees.

Refund Policy: We will notify you via email of your refund once the item has been received and inspected. We will do our best to refund you quickly, but please allow us and our distributors sufficient time to complete the return process. Credits can take approximately 14 business days, and will be posted to the original purchasing credit card account.